FAQ's

What is DoctorAtClick?


DoctorAtClick.com is a web-platform that helps patients to create a case and consult specialist doctors. You may use this portal for review of your diagnostic tests or to get a second opinion on the treatment/ diagnosis of your current specialist doctor.

Which specializations can I seek consultation for on DoctorAtClick?


We have oncologists (or cancer specialist doctors) on our panel currently. You may seek consultation for any of the sub-specialities within oncology like Medical oncology, Surgical oncology, Radiation oncology, Urologic oncology, Gynae-oncology, Haematology, Bone marrow transplant etc. We have specialists for Breast cancer and Robotic surgery who can provide indepth consultation in these special areas of cancer.

How does DoctorAtCick.com work?


Patient seeking consultation creates an account on DoctorAtClick. Once logged in patient may create a case to seek consultation from a specialist doctor. Creating a case is quite simple and the patient needs to answer some questions regarding his lifestyle, he/she is presented with space where he can details his/her condition, symptoms, current treatment and questions. The patient is provided with an option to upload reports and any other medical documents which the patient feels would help the specialist doctor to better understand his case. Once patient completes the case he/ she proceeds to select the doctor whom the patient would like to send the case for consultation. The patient is able to browse through the panel of doctors, and can review their profile before choosing his doctor. Once the patient selects the doctor, the patient can submit the case by completing the payment transaction. Once the case is submitted, the selected specialist doctor would review it using his login. The doctor would review the attached reports and would give answers to the questions and concerns expressed by the patient in his case. The doctor submits his response, which is then available on patient's panel. Patient may also conduct a follow-up on the response given by the doctor without the need to creating another case.

What happens if I am not happy with the service?


We are committed to providing complete satisfaction to the users of our platform. In a rare event, if you are not entirely satisfied with our service, contact us and we will abide by Our Promise.

How often are the Doctors online?


The consultation with doctors is not a live consultation, so you can create a case anytime of the day. The doctors login daily to review the cases which are submitted to them.

Who are the Doctors?


Our panel of doctors is very carefully selected to provide our patients with well experienced specialist doctors who could provide significant insights into your case. Our doctors have had global experience through education and professional engagements. The doctors on our panel have deep experience and work as Heads and Senior Consultants in some of the top hospitals. You may view our panel of doctors and the individual profiles here.

Do I need to register?


Yes, you would need to register to consult the specialist doctors. You can register here.

What if I forgot my password?


If you forget your password, you could use our password assistance, and we would send a link to reset password on your registered email address.

What are the payment options available to me?


A patient can pay using his/ her paypal account or any credit card issued by Visa, Mastercard or American Express.

When can I claim for a refund?


If you are not entirely satisfied with our service, we would like to hear from you. Patients’ happiness is our first priority. You can read our simple refund policy and promise here.

How much refund will I get?


100%. You can read our simple refund policy and promise here.